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First Impressions: Creative Zen Sleek 20GB

Saturday / 03 September 05

Creative Zen SleekI had been looking for an appropriate MP3 player for a while now. It had to be HD based, small, light, durable batteries and easy to use. On top of that, I wanted something that looked nice and came with extras such as a FM tuner.

What did I pick? The Creative Zen Sleek 20GB.

UPDATE: I have made the drivers I talk about available below.

Creative Zen Sleek: An Introduction

Like most modern players, Creative’s new multiformat HD MP3 player has 20GB of storage joy, advertised 18 hours of battery life and a touchpad for quick menu navigation, along with a blue backlight, FM tuner, voice/radio recording, equalizer, some PDA-functionality and a USB2.0 connection, supporting MP3, WAV, WMA and WMA with DRM 9 and 10. Oh, it’s selling for a nice 250-260 euro.

Nothing special, right? Right.

Build Quality

Build quality is important. We’re dealing with a hard disk here, so we don’t want it to fall apart after some days of using it. So, I was happy to see that the Sleek feels and looks very good. It comes in a brushed aluminum casing combined with white and large, grey buttons. The aluminum makes the player feel very robust and perfectly capable of surviving some accidents.

The plastic area covering the 2 inch LCD screen looks a bit cheap, but that’s primarily caused by the thick protection layer on top of it. It’s not something that is bothering me though, because all in all it looks very nice.

The Interface

The buttons and the touchpad are the player’s main interface and do the job very well. People have complained about the high sensitivity of the touchpad, but this setting is customizable and should offer the right setting for everyone. One way or another, the touchpad does require a couple of minutes of getting used to, but after that I was flying through the menu’s.

As a laptop user, I am quite comfortable with the way touchpads work — for example, tapping the touchpad enters the currently selected item. The button in the lower left corner allows you to go back one step in your history (not up one level in the menu hierarchy) and by holding it you’ll go to the root level right away. Finally, on top of the Sleek is a hold button to disable the buttons and touchpad.

Browsing your music library is the same as most players. You can view it by album, artist, genre, load a playlist or bookmark. If you’re one of those indecisive people you can let the Sleek’s DJ choose for you, or play music using selections such as “Most Popular”, “Rarely Heard” or “Album of the Day”.

A very nice feature is the ability to completely customize the main menu by adding, removing and reordering the items on the screen. The default items are no reason to use this feature right away though, but it’s nice to see that I can.

It works quick, easy and without any problems.

Transferring Music

Easily one of the most important aspects of a player is the usability of transferring music to the player. As with many manufacturers, Creative also tries to make you believe you actually need the software they ship the Sleek with. Having never owned a MP3 player before, it must be said that I felt very uncomfortable with not knowing what is needed and what isn’t. Marketing, I guess?

The Sleek ships with two software packages: Zen Media Explorer and Creative MediaSource. The former is basically an Explorer shell extension putting functionality — think of things like viewing your music and data, or syncing the calendar, tasks and contacts with Outlook — of the Sleek at an easily accessible place. Creative MediaSource is similar to Windows Media Player 10 by offering playback and libraries, but focusing on organizing and transferring your music instead. Unless you intend to use the basic PDA-functionality that’s available in the Sleek, you can safely refrain from installing both packages. I know I will stick to WMP10.

What you do need are drivers. Yes, unfortunately one downside of the Sleek so far. The current firmware 1.00.05 does not make it instantly recognizable as removable storage. Of course, this does not mean it won’t ever be with future firmware versions, as some other Creative models have received this welcome functionality in firmware upgrades.

17:11 GMT: Apparentely I was half mistaken in the previous paragraph. It is possible to connect the Creative Zen Sleek as a removable storage device, but it will only affect the data partition. Your music won’t be visible and transfering music to it still requires the drivers.

Anyone that has just purchased or is planning to purchase a Creative Zen Sleek and now wonders about the installation of the drivers — you can find them on the CD at \Drivers\<language>\Drv_Jb3.exe. Launch the executable and you’re done. After installation a separate removable storage like drive will appear on your system through which you can use the Sleek as with any removable storage.

Sound Quality (and earbuds)

Creative’s players have always been one of the best players on the market in terms of sound quality. The Sleek is no exception and I am very satisfied with the sound. I listen to a lot of hardstyle and techno, so good bass is important to me.

It must be said that you are going to need to use good headphones or earbuds with it. The ones that come with the Sleek are .. crap. They seem to have adopted the ergonomic properties of a cactus. I haven’t even bothered to check their sound quality, but I’ve read that it’s not the best either. Before purchase I had already decided to use my 13 euro Sony earbuds, which are brilliant.

Battery Life & Recharging

The Sleek is advertised to last 18 hours on a single battery charge, of course, highly depending on your usage. Considering these are just first impressions and the fact I haven’t even gone through one battery charge yet, I can’t say too much about it. What I can say is that by applying some maths, it does seem as if that claim isn’t just marketing talk. On another note, recharging only takes two hours.

Other Functionality

I briefly mentioned PDA-functionality, such as a calendar, tasks and contacts — all syncable with Outlook. You can’t add, edit or remove of any these from the player itself, thankfully. Whether it uses an open format and can be synced with software like iCal or others is something I don’t know and honestly don’t care about. Viva la paper agenda’s!

The Creative Zen Sleek also sports voice and radio recording and the ability to bookmark a location in a song (or Podcast), of which the latter might come in handy for some people.

No Colorscreen?

No, the Creative Zen Sleek does not have a colorscreen. Do I really care? No. Why not? Well, the primary use of a MP3 player is listening to the sound it produces. Occassionally one might use the screen to look at the interface trying to perform a certain task, but a (lack of) colorscreen won’t affect your ability to accomplish it. It only makes you giggle like a little schoolgirl anyway. ;-)

Why not an iPod?

Perhaps one of the most common questions people have thrown in my general direction this month is: why not get an iPod? Well, as much as I like Apple’s design, I am simply not that impressed with the iPod. It’s a good player like most other modern players, but I won’t jump right on it due to its sexy, white looks and the cute little, shiny Apple on the back.

The Creative Zen Sleek is smaller, lighter, has longer battery life, larger screen and comes with more features that appeal to me than an iPod. It’s just a matter of elimination.

Conclusion

Teh sleek (did I just say that?)! No, really. It’s a wonderful player doing everything I expected in a very, very good way. It even surprised me with some features, such as menu customization and bookmarks. That’s said by someone who’s not easily satisfied and aims for perfection.

Retailing for about 250 euro in Dutch stores I feel it’s quite a good price/quality ratio. With the likelihood of the price dropping significantly in a couple of months for the holiday season, it only makes it nicer.

The decision to buy the Sleek was much easier than actually getting my hands on one, because the player has not officially made it to the shelves in The Netherlands yet — has been available in the UK for a while now and only recently in the USA. You should be able to find some units in some online retailers by now.

Creative Zen Sleek Drivers for firmware 1.00.05

Creative Zen Sleek Menu Diagram

Related Information

Comments

1Dom posted:

04 September 05, 08:50:01 AM

Quote - "It only makes you giggle like a little schoolgirl anyway. ;-)"

Maybe it is better you get the Zen then, over an iPod.. Don't want to get beaten up while walking through Amsterdam's late night streets now, do you? ;)

:P

It seems a lot less expensive than an iPod, too?

Dom

2alice posted:

12 October 05, 14:59:23 PM

I got one too...but my battery is more like 7 or 8 hours.
my friend have the zen and it say last till 12 but actually more like 5.

3Jeroen Mulder posted:

13 October 05, 08:22:24 AM

Alice, I've been using it for about one and a half month now and my battery life is about 16 hours -- two work days.

I've found it to drain faster if you forward or rewind a lot (a lot of disk activitity) or turn it on/off frequently. One way or another, it's definitely not 7 our 8 hours.

4Nate posted:

14 October 05, 00:01:09 AM

So overall are you happy with your purchase? I've been trying to decide which MP3 player I should get for a few weeks now.

5Jeroen Mulder posted:

14 October 05, 03:44:04 AM

Nate, I am very happy. I am not a very demanding user of MP3 players. I just want it to work and work well. The Zen Sleek seems to do that just fine.

So far, as I said, the only downside is the driver issue. But you could, in theory, put the drivers on the data part of the player so you'll always be able to install them. ;-)

6i c posted:

03 November 05, 05:40:03 AM

You know I been messing with my Zen Sleek for ages and looked online and everything and its only you telling me where the drivers are that have revealed it to me!

Is it jusy me or is it a bit stupid to only include an .exe version why not have a version that when you are doing 'Install New Hardware' windows can recognise it automatically if you tell it look on the CD?

Product good but the driver thing pisses me off a little. Why not just make it plug and play?

Other thing - had mine 2 months and can not find anyone selling a decent priced cover?

7Jeroen Mulder posted:

04 November 05, 10:10:12 AM

i c, yes, the driver thing is indeed a downside. You can make it Plug and Play by installing a PlaysForSure for Windows Media Player firmware update, but this will result in the player only being able to work with Windows XP machines. This is not an option for me really.

Of course, the data part of the player is plug and play.

8Kristy posted:

23 November 05, 18:39:08 PM

I just bought one of these a couple of days ago and am having some serious issues. The first time I plugged it in and transferred music files, it worked like a charm. But when I plugged it in a second time, I got an error message that the device had failed. Any suggestions?

9Tim posted:

27 November 05, 06:54:19 AM

I've had mine for a few weeks now, and I love it.

Again, I have had the same 'why not ipod' questions from left, right and center, and went through the exactly same decisions! It really is just a superior player in all ways.

I have just found the single problem I have with it, and that is wanting to swap music around when at a computer without drivers. Now i'm going to head home and put all drivers / programs on the the partition... so at least I won't have that triouble next time. Unfortunately home's 300 miles away.

The second slight bugbear is that being so new in the uk, there are no good accessories designed or agreed to be compatable with the sleek. I'd expect that to change v soon.

Buy it!

T

10vicki posted:

06 December 05, 08:09:18 AM

Thanks for the tip to put the drivers onto the data partition. However, I have lost the cd prior to doing this. I have now changed my computers and need to reload the drivers!! Where can i get a copy of the drivers??? The creative website doesn't seem to supply this!

11Hari posted:

20 December 05, 20:19:35 PM

I too have bought the Sleek and am banging my head against the wall trying to get it going. Can someone treat me like a computer idiot and walk me through the process of getting this blasted thing to work?!

Thanks

12Jeroen Mulder posted:

21 December 05, 04:10:06 AM

Hari, what exactly is not working?

If you are on Windows 2000/XP you should install the drivers I talked about (download the Windows XP drivers here -- Drv_Jb3.exe). Follow the instructions on the screen.

Connect the Creative Zen Sleek using the supplied USB cable to your computer. In Windows 2000/XP it should be automatically detected and announce itself in your taskbar. You can then access its contents using Explorer -- it's a seperate removable drive called Creative Zen Sleek or something close to that.

I use Windows Media Player 10 to transfer files to it. You can select files in your music library, right click them and move them to the Sync Library if you wish to copy them to your portable player. Switch to the Sync Library and select your player -- on the left hand side is a list of the to be synced files with on the right the contents of your player.

If you need help on using this, let me know or shoot an e-mail.

13Sergio from Mexico posted:

22 December 05, 18:39:12 PM

Hi, my name is Sergio, I am mexican (my english is not so good, sorry). I have the Sleek too and I can't do it work, could you tell me, step by step, what to do?

I really hope you can help me, please. Thank you.

14Joshua posted:

26 December 05, 04:30:56 AM

ok, here's my story...
got the Zen Sleek for a b-day present and have had trouble with it since i opened the box...
when i first installed the "drivers" and did everything it said to do it would come up to the could not install device... hardware could not be installed because windows could not find the software or something like that. I decided to reformat my comp (needed it anyway) and had a fresh install. Every time i plug it in windows searches for the drivers and can't find them. I tried to install the drivers that are listed and no luck. On my disk there is no folder called drivers... go figure. I have done everything i could think of and still windows can't find the drivers, i have also tried looking for them myself and still no luck... What am i doing wrong... PLZ HELP!

15Sergio from Mexico posted:

27 December 05, 14:45:30 PM

^^^^^^^
That is the same what happen to me!!! Please help us Jeroen.

16Jeroen Mulder posted:

27 December 05, 15:33:13 PM

Sergio and Joshua, as I've told other people by e-mail, I am just a consumer like you. As such, I can only point you to the Creative website and try the PlaysForSure firmware update (ensure you completely understand the consequences) or call Creative.

As I've written in my original post, it worked fine for me in the ways I described on Windows XP Home and Pro.

17RGrips posted:

28 December 05, 17:06:28 PM

I had purchased two Zen sleeks for Xmas gifts for the kids.
So I could not wait to see how these would install on my computer.
Day one
I,m running Windows XP Home, Ver 2002, SP2,
Pentium 4, CPU 1.7 GHZ, 256 MB RAM
I did everything exactly as stated in the instructions and with help from Creative telephone support.
Zen was not connecting to the computer.
They told me to remove everything we just installed from cd
and reinstall the software again, still did not connect to the computer.
I was getting "Hardware wizard could not install because of drivers where missing".
Creative said I was missing some generic Windows Drivers and would need to find out from Microsoft which ones they where.
Day Two
Google Searched for "zen sleek not connecting to computer".
12+ pages returned on search, on page 8
I found this Weblog,
and tried exactly what was posted by Jeroen about the drivers in post 12.
Downloaded the file and installed Drv_Jb3.exe. reinstalled the Creative software and connected the Zen.
Yes, the Zen connected ..
One thing, when I connected the second player the same message came up "Hardware wizard could not install because of drivers where missing".
Everything works good for me Windows media player 10 and the Creative software.
We have both players working fine.

Thanks Jeroen for the good Info on the Zen sleek player as Creative left me hanging out to dry.

18Tomorof posted:

29 December 05, 04:28:55 AM

i have exactly the same problem, but i could not solve it yet.
this is what i've tried:

1. Installed the Creative Software (everything on the CD, including WMP10)
2. Rebooted my PC
3. Connected my Sleek Photo: "New hardware found" and "no drivers found" etc.
4. Uninstalled all Creative products
5. Rebooted
6. Installed all Creative sotware
7. rebooted
8. Installed the driver: Drv_Jb3.exe
9. Connected my Zen Photo: "New hardware found" and "no drivers found" etc.

Damn, this is a brand new product and i hate using my old discman while ive got a nice 20gb player on my shelf. so help me!

im no expert in things about PC, but afaik i need only an *.inf -data to make the zen running (this is what the hardware wizard asks for)
so if anyone can send me that *.inf according to the sleek photo, it would be great!
or give me any other advices, please :-)

19Jeroen Mulder posted:

29 December 05, 10:38:40 AM

RGrips, I am happy to hear it worked for you. Glad I could be of assitance.

Tomorof, very strange. You mention you own a Creative Zen Sleek Photo, but I own the regular version. The drivers I posted are also from the original disk for the Creative Zen Sleek (non-Photo). I don't know if the Photo version requires different drivers, but judging by the filename of the drivers I posted, it seems as if Creative uses a generic interface for all their players.

One thing I can only suggest trying is to remove all Creative software and only install the drivers I posted. That's the situation I have running perfectly on three machines using Windows XP SP2 Home and Pro.

20Brad posted:

31 December 05, 20:37:20 PM

Jeroen:

When I purchased my Zen Sleek online, the web site said it supported the Win 98SE/ME/2000/XP operating systems. However, when I received the device, there was a sticker over the supported OS information which indicated support only for XP. Also, the format of the installation CD has changed; there is no longer a "driver" subdirectory.

Does the installation disk you have contain a driver for Windows 2000? If so, would you please post the file to this site so that I can download and try it?

Thank you very much for your help.

21Jeroen Mulder posted:

01 January 06, 14:03:16 PM

Brad, that could possibly mean yours came installed with the PlaysForSure firmware. My CD has a Drivers folder with a subfolder for each language. The ZIP file I linked to earlier contains all files located in the English subfolder. I would assume they would work for Windows 2000 too -- granted you have the matching firmware.

The firmware in my player is version 1.00.05 (you can access this information by going to System > Information.

22Jenn's Zen posted:

08 January 06, 06:16:46 AM

I have the zen sleek, version 2.01.03, having all the problems talked about above by everyone else!!! Installed, uninstalled, reinstalled, registered my product. Then, I plug it in, when prompted to. Windows says, "found new hardware" and then takes you through the process of trying to install a driver...the end result is this error: "The hardware was not installed because the wizard cannot find the necessary software". Tried using the drivers posted on your website, NOTHING is working!!! HELP!!!

23Jeroen Mulder posted:

09 January 06, 04:55:32 AM

Jenn, firmware 2.01.03 is the PlaysForSure firmware. This means you shouldn't need to install drivers, as PlaysForSure allows you to connect your Windows XP computer using Windows Media Player 10.

I have no experience with the PlaysForSure firmware, but could you try the following?

1. Uninstall all drivers and reboot.
2. Connect your Zen Sleek to your computer.
3. Start Windows Media Player 10
4. Switch to full mode.
5. Click the "Sync" tab and check whether your device is recognized in the right window pane.

24Heikki posted:

12 January 06, 15:51:15 PM

Dear Jeroen,

thank you very much for your help with Zen Sleek problems. I had excactly the same problem with Win2000 as some others above. My solution to that, thanks to you, was to forget the software that Creative offers and just install the driver(s). After installation Win2000 did not find the driver so I showed it to it (c/program files/creative/jukebox 3 drivers/), and voila, everything works fine! As a software I am using Notmad Explorer which is good and simple drag and drop program.

25Jeroen Mulder posted:

13 January 06, 03:26:17 AM

Heikki, I am happy to hear it has been paying off. Hopefully others will have the same success as you have :-)

26steve avery posted:

14 January 06, 04:51:00 AM

Hi there i dont know if any body out there can help me ?Im having problems gettting my sleek to work!The things is im currently with out a pc as im traveling and have to use the pcs at the internet cafe , the thing is i ive not found 1 pc that actually shows the sleek as being plugged in let alone recognising what it is !this is most annoying as i keep buying cds and play them ! is there any way i can solve this prob with a pc of my own?
hope some one knows the answer cheers steve

27Jeroen Mulder posted:

14 January 06, 07:30:26 AM

Steve, as I've tried to explain the original post and comments, you need drivers if your firmware is not PlaysForSure compatible. Current non-PlaysForSure firmware is not plug and play.

28Rob posted:

15 January 06, 05:39:28 AM

The sleek has become a complete nightmare. I have enough experience with these products as I buy and sell them everyday. The Sleek is simply a terrible product. It will only be installed after two days of trying to do this, it has a very unlogical interface, and it doesn't look as good as an ipod. My advice ? Buy an iPod and use the earphones of the Sleek, cause that's the only thing were it is better than the iPod !

29Aron posted:

26 January 06, 13:14:01 PM

Mine works fine and all but I have a lot of pocket fuzz getting under the display. Has any one had this problem yet and if so what was done> I have scoured the web looking for a fix and to no avail have I found a work around. I have experience tearing open laptops without obvious screws to remove and such but I cannot crack this thing open. Any help is greatly appreciated.

30Pat posted:

26 January 06, 15:22:00 PM

Aron
I had the same problem. I would say that the best idea would be to buy a spray dust remover and spray it in the crack on top of the Sleek. I have not tested this though.

31ARON posted:

30 January 06, 10:53:30 AM

Spray dusters didnt do it but the air line at my work which is a bit more stronger worked like a charm. Never had to open it up or anything. Thanks for the duster idea! The zen looks like brand new again.

32Pat posted:

30 January 06, 18:29:48 PM

Aron
Glad to help.

I have a unique problem. I have a Zen Sleek non-photo and a Windows 98 SE or ME (whatever is easier to solve) computer. It came perinstalled with PlayForSure Firmware, and that doesn't work with a Win98. Is there a way to downgrade firmware to make it work with Win98? I have an XP, but it is more convienient with the 98. Any Ideas?

33Jeroen Mulder posted:

01 February 06, 04:54:51 AM

Pat, good question. I recently upgraded to the PlaysForSure firmware too, but I didn't realize that the original 1.00.05 firmware isn't available for download. I've tried searching the Creative website choosing all kinds of different countries, but to no avail.

Have you tried contacting support? Surely they should be able to provide you with the firmware?

34Pat posted:

02 February 06, 17:06:36 PM

Thanks for the tip I'll give that a try. If there are any problems I'll let you know.

Thanks!!

35chris posted:

05 February 06, 05:50:22 AM

have the zen sleek 20gb.

trying to find a way to view the actual music FILES, as in not the music library view with the four windows for artist, genre, etc., but the actual .mp3 and .wma files that are installed in the music library. i did it once about a month ago so i know it's possible, but now i'm stuck. there's nothing in 'data library,' tho i could've sworn that's where i looked last time.
i'm just trying to get the files, or at least a list of the files, onto this computer. thanks for any advice.

36Jeroen Mulder posted:

05 February 06, 14:14:58 PM

Chris, what kind of software are you using?

If you have the PlaysForSure firmware installed (version 2.01.03) you can use Explorer (or any file manager) to access the device and browse to the Media\Music directory to see the actual files as they are stored on your player.

37Vincent posted:

05 February 06, 17:52:38 PM

Ok Downloaded the zip file for driver sleek mp3

The first of 3 file goes fine.
Why does the 2nd file Uninstall drivers
and then the 3th file installs nomad driver.

What is good, and what not. I just want to copy and past mp3 to and from the zen sleek

Vince

38Jeroen Mulder posted:

06 February 06, 05:54:29 AM

Vincent, as I wrote in the original post, you need to install Drv_Jb3.exe for the Creative Zen Sleek. The other drivers are for other devices and were included on request.

But, if you want full drag and drop functionality, you'll want the PlaysForSure firmware (version 2.01.03), which is available at the Creative site.

For more information, I suggest you read the article and the comments. :-)

39Brian posted:

16 February 06, 14:08:45 PM

I bought the Zen Sleek and i got it to work with windows ME. You need to call them to get another installation cd but it works. I wrote a full review of it on epinions at this address.

http://www.epinions.com/content_218289639044

I hope it helps you guys. Good luck.

40Sebastiaan posted:

21 February 06, 06:44:13 AM

I'm very happy with my IAudio M5L with more than 30 hours of batterylife (around 35 hours). I chose this ebcause of its excellent soundquality, andit was cheaper than an iPod. Furthermore - everyone has an iPod, but almost noone this "Bose" under the MP3-players. I was looking at the Zen as well, next to a Samsung, but this iAudio player was just better in all aspects!

41Jeroen Mulder posted:

21 February 06, 09:41:30 AM

Sebastiaan, the iAudio M5L is indeed a very great player. Now its price is dropping it is definitely becoming a much better choice compared to the iPod or Sleek -- that is, if you're comfortable with the design decisions they implemented.

I've used a friend's iAudio M5L for two weeks in the summer vacation. If it wasn't for the price and the remote, I would have gotten it too. I supposed only the Long play version is worth getting..?

42Jackie posted:

11 March 06, 14:10:00 PM

I have to thank you for uploading the diver files...have been having problems with my player for almost 2weeks now and creative labs have not been much help with helping me find out what my problem was. I had to uninstall most of my programmes recently on my laptop and i lost my drivers when reinstalling from the creative installation disc.....lifesaver :)

43Tim posted:

11 March 06, 18:42:35 PM

I have noticed that my sleek doesn't work with my computer when going through a pcmcia 2.0 card has anybody else had that problem, who fixed it. Also the screen issue has anybody found a solution other than air hoses, which I don't have access to?

44Paul Coyne posted:

16 March 06, 06:12:21 AM

My son bought a Zen Sleek and within about six weeks he'd broken the screen. We would have sent it back, but the receipt had got itself lost! I'm not impressed as I have had an ipod for 18 months and the abuse it has taken is incredible (at least twice down the same 15 metre flight of steel and concrete stairs whilst runinng for a train). Anyway, I now have a technically fully functional zen sleek with no screen and it's not worth the price Creative quote to repair it. What I need is a basic outline of the menu structure to I can 'fly blind'. I could do this with my own ipod, but cannot find anywhere a list of the menus. I was wondering if any of you who use this site (very good it is too) would know where I could get such a thing. As I say, I just need the most basic info - how to play tunes, at random ideally, and possibly get to the radio. I'd need either screenshots or a simple hierarchy of menu options. Any ideas (I've googled it, but there's nothing so far). Any help appreciated.
Tot ziens

45Michael posted:

16 March 06, 16:53:07 PM

I purchased a ZEN Sleek because the specs said 98/2k/xp/me... BUT that was on an international site. Only in the U.S. is Microsoft able to limit the operating system to XP.

I don't want to give up my new ZEN. How can I run the programs for the Sleek in WIndows 2000? They have the firmware, software, drivers for Win2000 in international countries. BUT only sold with purchase... sigh.

There is so much to read that I almost don't know what to believe I should do.

Where, What and How do I get my Plain ZEN Sleek to work in Windows 2000. It must be Win2000 because I will never install windows XP in out home. Technical reasons.

Thanks.

46Jeroen Mulder posted:

17 March 06, 04:50:21 AM

Paul, ouch. That is really unfortunate. The protective layer seems quite thick on my Sleek, so you were really unfortunate. I'd be happy to make an outline of the menu structure for you -- I'll e-mail you or you can drop me an e-mail yourself so I won't forget about it. :-)

Michael, I know, it's really frustrating. I haven't been able to locate the older firmware I talked about in my original article yet, so you haven't missed anything by not reading through all the comments.

Your best bet is to call Creative. It's so weird they're selling the device like that in the US though -- talk about shooting in your own foot.

47brian posted:

17 March 06, 15:55:58 PM

Michael,
I bought the Zen Sleek and i got it to work with windows ME. You need to call them to get another installation cd but it works. The CD is called the Easy Start CD. go to this link and i have instructions on how to get it to work. also the cd is free. just post here if you have an questions or anything.

http://www.epinions.com/content_218289639044

I hope it helps you.

48vk posted:

22 March 06, 12:22:11 PM

i have firmware 2.01.03 zen sleek 20gb...
can anyone help me with the drivers issue in win2000?
the manual says strictly not to connect the device to the comp w/o having the drivers installed..the creative site apparently says it works well with win2k...but my manual talks only xp..and wn i put the cd..it says not the right version of windows..!
jeroen, thanks for this page!

49brian posted:

22 March 06, 16:15:17 PM

call them and get the 'easy start cd' (read my other posts) it worked with my sleek and windows ME so i guess it should work with 2000.

50vk posted:

23 March 06, 12:03:36 PM

zen sleek isnt available in my country..however many otehrs are available..so would a general easy start cd work or is it specific to zen sleek?

51brian posted:

23 March 06, 14:10:51 PM

I think it is specific to the sleek but another one might work, it could have just been the picture on the cd, that is to say i don't know if the drivers on the cd would be different for a different player. I would call creative.

52vk posted:

24 March 06, 12:47:11 PM

brian,
truly appreciate your comments.
shall keep this site posted with my findings.
thanks again!
vk

53vk posted:

24 March 06, 22:14:34 PM

just managed to get to my home pc..easy start cd works good with win2k...cool!..
though, a drag-drop would have been the best option to transfer files.
at the moment am just excited to have the player running with songs in the device..with no hitches..wmp method is ok!
thanks!

54Piet posted:

25 March 06, 05:48:46 AM

Sinds deze week ben ook ik in bezit van een Zen Sleek Photo. Nu heb ik een probleem, nl. hij vertikt het om de nieuwste firmware (die voor playsforsure, 2.01.03) erop te zetten, zodat ik nog steeds niet in staat ben om drag&drop te gebruiken om via Windows Verkenner muziek op de speler te zetten i.p.v. via Creative Media Explorer of WMP10. Mijn laptop (met XP) herkent de speler wel, aangezien alle drivers er op geïnstalleerd staan, maar als ik probeer om de firmware-update te installeren, zegt het venster van de firmware-update keer op keer dat de speler niet aangesloten is. Hoe kan ik deze firmware er toch op zetten?

55Jeroen Mulder posted:

25 March 06, 09:12:07 AM

Piet, if possible, could you write in english? While I understand Dutch perfectly, your questions and information may benefit other readers too. :-)

As for your problem, I can only suggest what's said at the Creative website. I never had problems with updating myself. Are you sure you did not set the player to be a removable disk? Did you close WMP10 and/or Creative Media Source before trying to update?

Also, please remember to backup all your existing music before upgrading to the PlaysForSure firmware, as that will delete all of it.

56Piet posted:

26 March 06, 12:28:38 PM

Hi Jeroen,

On my device the firmware version 1.10.0e is installed and I haven't configured my player as removable disk. When I tried to install the latest firmware update, I got the message: 'The device isn't connected. Connect the player.' Then I put the usb-cable of my player and nothing happened, that is I couldn't click on 'Update'. Can someone tell me what I did wrong?

57vk posted:

27 March 06, 10:45:23 AM

zen sleek 20 freezes!
wnever its charged full, it freezes..then u gota wait till it drains out and then charge partially to have it working..
any solution?

58Denver Morgan posted:

28 March 06, 15:30:02 PM

I love my zen sleek i think the ipod is way over rated this player is dbomb the only issue i have with it the zen media exporer dont work it always say device not connected but the other software works fine creative media source
battery life i think about 12 but i turn it off a lot so im sure thats the reason

59Carl Robinson posted:

02 April 06, 18:46:09 PM

As robust as the Zen Sleek seems, I think it has a weak point in its design in that pressure applied on the front at the bottom of the screen easily deflects the front of the player and puts pressure on the glass of the LCD screen directly. Apparently there is no structure around the screen to protect it and the screen can be easily broken.

60Greg K posted:

08 April 06, 20:03:54 PM

It might be helpful for some people to know that Creative has made a legacy driver to allow PlaysForSure (firmware version 2.x) Zen players to work with 98SE to Windows 2000. Here is a link for it and about it http://forums.creative.com/creativelabs/board/message?board.id=dap&message.id=130414&view=by_date_ascending&page=2 The functionality is a bit limited with this driver but it does work because I tried it with my Zen Sleek and Win2k. Unfortunately the only way to transfer files is Media Player 9 but oh well.

Hope this helps.

61Rueven posted:

09 April 06, 09:38:53 AM

VK you are right! My Zen Sleek does the same thing! It freezes when it is charged full. Right now mine is frozen on the docked screen.

62Shaun posted:

10 April 06, 17:57:01 PM

Im having a problem with my zen sleek. When i turn it on it says firmware problem ten goes to the menu with
cleanup
format all
reload firmware
reboot

i cant use my player because of this. I cannot find the installation disk to reinstall anything, is there any drivers available on the internet to help me out?

63Jeroen Mulder posted:

11 April 06, 01:33:59 AM

Shaun, have you actually tried to use those utilities? If all else fails, read the previous comments for more information on the PlaysForSure firmware and older firmware only available from Creative by request.

Which brings me to the following point, I would really appreciate it if someone could e-mail me the old firmware that comes on the aforementioned CD from Creative. I am sure it would help many users.

64vk posted:

15 April 06, 10:08:17 AM

when i use wmp10 to transfer files, i make folders and transfer files in the appropriate folders which i see on the comp.but when i disconnect and use the player, i do not know why the folders are not displayed;all files are shown together in alphabetical order.
How do I get the player to display the folders i create in the wmp10 interface?

65Jeroen Mulder posted:

15 April 06, 12:44:25 PM

vk, the Creative Zen Sleek (like most other modern HD players) does not use folders. It scans the ID3 tags of all imported music and allows you to navigate using that accordingly.

WMP10 does it similar by allowing you to navigate your library using the information retrieved from the ID3 tags -- for example by album, genre, artist etc. Just select the songs and move them to your Sync sidebar. Then select Start Sync to copy the selected music to the player.

Are you sure you're not using the Removable Disk functionality? Any content on that partition of the player is not available for playback.

66vk posted:

15 April 06, 21:33:23 PM

Jeroen, thanks for your reply!
i kind of figured out the id3 tag thing..becos of the way the songs were arranged..wn i see in the player..but stillw as wondering..anyway i haev the answer now..thanks for your view!
Yes I am using the player mode..no doubts on that..

I have another doubt, i find the playlist thing very funny - when i say add to selected, i believe it shjoudl go to the current playlist selected..,but wn i do that all the otehr songs also go to the playlist!
hmmmmm!

67Jeroen Mulder posted:

16 April 06, 06:07:36 AM

vk, ok, just checking. :-)

Regarding the playlist functionality. How many and which tracks are added depends on the parent you're selecting to be added. If, for example, you select an Album and choose Add Selected, then the entire album is added. You can enter the Album to get an overview of all the tracks belonging to it -- if you choose Add Selected in there it will only add that specific track to the playlist.

It's context-sensitive, but I would have liked it if they had made the strings in the context menu also context-sensitive -- Add Album to Selected or Add Track to Selected.

The only case I know of that adds all other songs to the playlist too is when you select to play a track directly, not when you're selecting your playlist.

68Efe Kocaman posted:

12 May 06, 20:16:59 PM

I can`t connect to pc with my Zen Sleek. I hate it :( I`ve read all comments and tried everything you said. I couldn`t success...I use Xp Pro..I uploaded all data files to Zen Sleek but i didn`t know there is an option like removable disk so i just uploaded files to it not creating removable disk. So i think maybe i crashed zen sleek..Is there any solution to fix that problem ? If i can`t fix it, i`ll lose 16gb data including movies, appz ext...Otherwise if i can success to connect to pc with my zen sleek again, i can accept to delete all files in zen, just i want to connect it and upload mp3s...Sorry for my English..I`m from Turkey..

69Efe Kocaman posted:

12 May 06, 20:50:58 PM

Oh My God ! Just after this post, i`ve read the forum on creative official site and realized there is an option "Recovery Mode" and i applied all the things they wrote there and choosed the "Clean Up", after that i uploaded latest firmware and i can see all my files :)
I`m incredibly happy now...Everybody should try that..

70john mullins posted:

14 May 06, 14:32:14 PM

does anybody know where I can get a new lcd screen for a zen sleek and how much it woul cost etc, has anybody ever fitted one

71brian posted:

14 May 06, 21:11:03 PM

I would try ebay. some people sell broken electronics for really cheap so maybe you could buy one there and just take the lcd from it.

72Trikke posted:

15 May 06, 18:05:44 PM

Hi,
anybody knows how long it takes to fully charge the zen sleek on USB only.
My AC power unit was inside another bag that got stolen from me, so now i have to settle for USB charging only. But it's been plugged in for hours now.
Or is there any information avaiable about that power unit(voltage,amperage,and so on) or even replacement units?

thanks for the intel.

73Jim posted:

21 May 06, 12:56:41 PM

Hi
Does anyone know how you get into a Zen Sleek? If someday I want to change the battery or upgrade the hard drive it would be good to know.
The chassi seems well screwed down. I've found quite a few sites with Zen Xtra but none for Sleek.

//jim

74Michael Soenksen posted:

24 May 06, 13:21:17 PM

The WinXP and Win2K messages need to be separated.

I will only use Win2K because I can remove IE. I absolutely love my ZEN Sleek. My issue is being able to manipulate the music while it is on the Sleek and then move it back and forth from the PC.

I need specific information:
* Firmware for Sleek to be running with Win2k
* Drivers for Win2k to access ZEN Sleek
* Software to manipulate music on/off the ZEN Sleek in Win2k

If you have these answers and their links PLEASE list them oor email them.

Big THANKS :)

F.Y.I.
~ Only in the U.S. borders is purchasing the ZEN limited to WinXP software/drivers ONLY.
~ Anywhere outside the U.S. borders, the ZEN is supplied with software and drivers for Win98, Win2k, WinME, WinXP, etc.
~ As wonderful as my ZEN Sleek is... did Creative sell their sole?

75anne escher posted:

09 June 06, 07:42:28 AM

Hello Jeroen,

I have problems with my creative zen sleek and i searched for solutions, and came out at your site. Your info and opinion read very easy, so thank you for that.
Maybe you can also help me? i bought the creative because it works on windows 98 SE, but mine doesn't. I mean the mp3 player works fine, but the software says my computer does not have the right requirements.I checked, i have enough space, and i also have a pentium computer, but with windows 98 SE. I read above here that it does work on 98 Se, so im wondering what iam doing wrong.
Do you maybe know what could work ?

Thank you very much in advance!!!!!!

Greetings,

Anne

76Pat posted:

15 June 06, 17:32:04 PM

Anne
First, What type of firmware is installed? If it is the PlayForSure firmware (2.01.03) than the only way to transfer music would be using Windows Media Player 9 after installing the Creative drivers. Here is the link for the driver.

http://us.creative.com/support/downloads/...mage1.y=13

That brings you to a page to download the driver.
If you still have problems email me at golferpatg@gmail.com

77Bluefunk posted:

16 June 06, 05:05:38 AM

After 8 months of driver problems, the on button just stopped working and when I plugged it into the computer it finally said firmware problem (despite me not changing the firmware) and not letting me change it at all - I sent it back to the company I bought it and for some reason (probably due to its extreme wackness) and they gave me a full refund.

Should have got an iPod.

78Ian Griffiths posted:

17 June 06, 06:27:53 AM

I'm probably going to get one of these, I like the sound of it. I currently have a Muvo Slim which I've never had any problems with, so I guess Creative stuff likes my computer. Plus I have an X-Fi, which must help.

I found this package on the net, which seems pretty powerful, and might be useful to people who don't want to be confined to WMP.

http://www.redchairsoftware.com/notmad/index.php

79Hue posted:

18 June 06, 10:36:52 AM

i just purchased a zen sleek mp3 player and im having problems. i plugged it into the computer and into a power outlet and then turned on the computer. Now the mp3 player is completely un-operational and is no longer recognized by my computer. The blue light at the top is on but when i press the on button nothing happens. it worked fine the first time i used it. is the problem that I plugged it into the computer and then turned it on? please help me.

80Tim posted:

20 June 06, 10:20:39 AM

Help! My Sleek Photo has major problems. When connected to the pc the player says it is docked however the pc won't recognize it at all!!! I have tried everything from removing software and reloading, using a different usb port etc. No luck! Also about 800 songs are missing from the sleeks library and no longer does the song that is playing appear during playback. Also all the photos that were on the machine are gone as well. Is there anyway to format it without attaching it to a pc? Any ideas would be greatly appreciated. As it stand now I can't add, delete or anything....Please help if you can.

Thanks in advance,
Tim

81Jeroen Mulder posted:

20 June 06, 14:02:40 PM

The Creative Knowledge Base mentions the following method to enter diagnostic/recovery mode for the Creative Zen Sleek (Photo):

1. Detach the Zen player from your PC , and ensure that the Zen Sleek is turned off.

2. Connect the power supply to the player.

3. Hold down the Play/Pause button while inserting a paper clip into the Reset hole underneath your player, beside the data/power connector. Keep on holding the Play/Pause button while you release the Reset button. The Rescue Mode screen will then appear.

4. After the recovery mode has started, release the Play/Pause button

The player will display the following options:

* Clean Up (Performs a disk scan on the players hard disk, it will not affect music files)
* Format All (Formats the players hard disk - Note: all contents will be lost)
* Reload Firmware (Reloads the Operating System on the Zen. Select this option ONLY if you have access to a PC and you have downloaded the necessary firmware to install.)
* Reboot (Reboots the device).

82Stian posted:

22 June 06, 17:12:45 PM

I`m having a problem with my sleek photo. The creative software works fine on my parents computer, but on mine it says that the device is not connected.. It connects with my computer, but neither wmp or the creative software can find it. Any idea what might be wrong?

83Michiel posted:

23 June 06, 08:35:36 AM

Hi Jeroen,

First of all I'd like to say that I'm glad this site exists.
I have a problem with my Zen Sleek. After I lost my software CD and got a new latop I installed the drivers from this page. I connect my device, my laptop recognizes the device, but the screen of the Zen Sleek Media Explorer (for PlaysForSure devices) tells me that the device is not connected and the icons are 'grey'. Can you help me out, cause I can't get any music and files from my laptop to my sleek!

many thanks

Michiel

84Jeroen Mulder posted:

23 June 06, 09:46:12 AM

Stian, I'd love to help out, but the only thing I can suggest is uninstalling all software and drivers, rebooting and reinstall. If you wish, you can opt to only install the drivers I provided above -- if you have non PlaysForSure firmware.

Michiel, you're welcome! Unfortunately, I can't really help myself. I never used Creative's software when I still had the default firmware. Instead I used the Sync functionality in Windows Media Player, which always worked fine.

So, you could try and launch Windows Media Player. Enter the Full mode and go to the Sync tab. If the device is recognized there, you might want to consider reinstalling the Creative software.

However, for both of you, I really recommend the PlaysForSure firmware if you can afford it to only use it on Windows XP. It works flawlessly for me.

85Dizzy posted:

23 June 06, 16:41:27 PM

Hey, I REALLY need help. My friend who is like an expert at computers but unfortunately lives like 100 miles away, told me to install drivers or firmware for my Zen Sleek(plain). I tried to download the drivers on this blog, but I don't even have a file that says drivers. Is there any way to download or install that file? I am really not as technically active as some people on here, but I know how to get deep into my computer. If someone could give me instructions on what to do or where to go, it would really help me alot. Also, can somebody send me a link to firmware for my mp3 player? I can't seem to find it on the creative website.

86Jeroen Mulder posted:

24 June 06, 13:41:02 PM

Dizzy, I explicitely talk about using the Drv_Jb3.exe file contained in the ZIP for the Creative Zen Sleek.

I encourage everyone to read the article and either read or search the comments people have posted before to prevent anyone from posting questions that have been answered multiple times.

87neal posted:

24 June 06, 17:28:42 PM

when i plug my zen in it just says its unconected why is this?
it dose not charge eather and also i have installed the software?
xo

88smyrk posted:

26 June 06, 17:31:16 PM

please someone help me ive been sat here for hours tryin to connect my zen ive jus bought it. i put the disk in ans it auto loads but when i click next it say "DemoShield Player has encountered a problem and needs to close" i cannot install the thing i want my music on there so bad please someone help!!!!

89Maxy posted:

03 July 06, 09:53:20 AM

I've got The Sleek Photo one, I've tried everything you said to me but still can't get it to work...I install your drivers, but still says the Zen ain't docked...wtf am I supposed to do

90Andy posted:

05 July 06, 18:05:43 PM

Ok, lots of good stuff in the previous posts...nothing quite matches my setup tho...any comments anyone ?
Zen sleek photo - f/w 1.10.01e
Win 98SE
Issued CD won't install (not XP), tried drivers from this page, (meant for sleek (non-photo)), windows can't find them.
I think I need driver for sleek photo & win98 (not sure if it exists..)
or
firmware 2.x.x (playsforsure) and legacy driver for Win98.
Question:
anyone found firmware 2.x.x (pfs) for download, anyone installed it on a sleek photo, anyone got the combination to work ?
Thanks.....

91Markus posted:

06 July 06, 23:37:15 PM

Hey, I bought a zen sleek about 6 months ago, and one day when i turned it on it said firmware error. I tried all the things on the menu in recovery mode, and nothing has worked. Can you please suggest what to do? How can I reload the firmware onto the zen sleek?

92Clive posted:

12 July 06, 15:01:35 PM

Hello
I bought my zen sleek only a couple of weeks ago, I carry it around with me everywhere. It got knocked in the bag I carry it around in and to my horror I was left with what looked like a shattered screen, but it isn't, and I don't know what exactly has gone wrong with it. Because what I was left with, was the top right hand quadrant of the screen working, the bottom right quadrant blank and curiously nothing appearing behind the 'shattered glass effect' on the whole left half of the screen.
Besides my extremely limited view of the screen the machine seems to be working fine and I have learned to know how navigate it to make it work. I want to reformat it and have had success, but I'm not sure if I completed the process properly because all the music has gone, but not the problem with the screen.
Looking at Creative's long and extensive list of get outs on the warranty front I think they will say that it was my fault and was caused by a strong impact. I would just like to know if anybody else has such a problem and to ask what is the exact menu procedure to reformat the hard disc, because I cannot see the screen properly.
Any help would be gratefully received
Clive

93monk posted:

13 July 06, 09:42:36 AM

hey (sorry for my english)
I have Zen Sleek from damaged display.
1. Now it will not give oneself with him to use with reason touchpad. It will it after pilot was connecting it it been possible was was to serve player intuitively?
2. Was it was it been possible was somewhere to buy some more display? Beyond Creative!
3. What format playlist serves Zen Sleek?

Thanks for help ;)

94Clive posted:

14 July 06, 05:02:52 AM

Hello
I would just like to relate my experience with Creative’s customer support. In attempting to fix a problem with it’s screen {I posted a message on this message board about it, I can only see a portion of the screen} I accidentally, due to that limited view set an update of the firmware in motion, which it seemed I had to complete. I did this eventually, but I wanted the original firmware back, because it wouldn‘t work at all on a Win98 OS. I noticed on this site that you could get a download which enabled you to make the upgraded firmware for Win XP OS work on a Win98 OS and that was very helpful but I wanted the Sleek to be compatible with the Zen Sleek’s software on my Win98 computer.
This was the background of the problem... I wanted to, in effect, downgrade the firmware on the Sleek as one of the people on this message board wanted to do. Well, first of all, under the warranty I noticed that I had a 60 day period when I could have a phone number to customer support ........HEAVEN !.....But they were all U.S. Numbers, I am in the UK . So I emailed them with a request for the original firmware and a UK telephone number. The corporate lackey dealing with my Email was called Jeff and his reply was short and useless
‘We are sorry but we do not have the firmware unfortunately’
What had they lost it down the back of the couch ? Why can’t they keep the old firmware ? Why did he not direct me to fix that somebody found on a Creative site on this message board, which I mentioned earlier in this post ? And there was no mention of a UK telephone number.

My Final Analysis

No matter how good a product is it’s only as good as it’s support when you have a problem and Creative’s support is about standard for the corporate gangsters who run these global operations. I bought the Zen Sleek because it sounded robust, but obviously it is not robust as I think it should be..... I mean it is meant to be carried around. What I will do now, is limp on with the Zen Sleek I have now, until a couple of years time when a 20GB MP3 Player will be given away as a free gift when you buy petrol.
And my advice is, if you want to guarantee your Zen Sleek is repairable or replaceable ....Don’t take it out of the box !

95B to the J to the Eagle posted:

25 July 06, 09:13:53 AM

Hey all...

It may not be that big of a problem, maybe more likely an disapointment with the new 2.01.03 Firmware. The thing is that when i installed the new firmware and the "Zen Sleek Media Explorer (for PlaysForSure devices)" i saw that the "Organizer function" was totaly different from the old regular "Zen Sleek Media Explorer".

The difference is that in the old "Organizer funktion" there where all in all 4 boxes in the organizer window. One box with all the artists, one with all the albums, one with all the genres and a selection screen to the right of the 3 mentioned screen. The selection screen showed all songs with a specifik genre, Artist or album acording to what was selected i one os the 3 boxes to the left. The new "Organizer funktion" is just one box with all the artists in Folders, it does not give any overwiev and easyness at all.

Maybe it is my computer which is fucked up i don't know but if anyone else have experienced this too please answer this post or mail me. And best of all if you know how to go back to the old view i am very interested in finding out how.

PS: I live in Denmark and the org firmware that came with the Sleek is named: 1.00.05

Peace Out...
B to the J to the Eagle

96Janae posted:

25 July 06, 22:37:12 PM

Hey, I was wondering if anyone knows what happens when you hit "reset settings -> reset default" I know this may seem obvious, but im trying to find an option to delete all of my music while leaving the photos the player came preinstalled with. :)

97Storm posted:

28 July 06, 07:03:53 AM

Hello to everybody!
( first of all, sorry for my english ^_^¡)
I have bought recently a Zen Sleek Player in the creative online store, because i havents found it in my country (spain). The firmware that the player came with is 1.00.05, and i have Windows 98 SE. I read that link to the creative forums with the drivers for playforsure and i have installed them. But when i connect the Zen Sleek to the computer a message window appears saying:

there is new hardware, drivers needed.

Reading some posts in your page i think perhaps i need the playforsure firmware,?¿?¿¿? this firmware is the 2.XXX one ?¿¿?¿ if yes, i can upgrade my player ?¿ how?¿

Can i use my player without upgrading it? if yes, HOW ?¿?
I think the problem is that i need drivers, and as i have said i've installed the ones from the creative forums, have i do the correct thing?¿

Please, please someone help me! i don't know if i will be able to return it to the online store, im very worried.

P.D: Another little question. In christmas im buying a new computer, with WinXP, the player will work under XP? will i need to do something special, or using the CD that comes ( not the start guide one) i will be able to use it ?¿?¿?¿?

PLEASE, PLEASE, HELP!!!

98Sherri posted:

02 August 06, 15:23:45 PM

HELP! I have been trying to help my nephew with his Zen Sleek Photo. We loaded everything and it was working fine, we burned several albums to it and even set up appointments on the calendar. It stopped working several weeks ago so he took it back to the store and they rebooted it for him. It worked for a few more weeks and now the computer won't recognize it. He said he plugged it in one day to rip a new cd and it wan't recognized. When he unplugged it the playlists were gone except for one album. His photo folders are there but are empty. I came over today and reloaded all the software on the computer, did everything the Knowledge Base at Creative.com said to do( fix regedit and clean disk in restore mode) Still, it is not recognized in either Windows Explorer or Windows Media Player 10.0. The icon shows up under My Computer in Other drives and it shows up under the divice manager as okay but nothing will recognize it. I even downloaded the driver files you have on this site and and when I went to run them, an error message came up saying, please connect your device. It is CONNECTED!!!!!!! Help. The Zen does play the 6 songs he still has on it but it doesn't list an author or anything, just 1 of 6, 2 of 6, and so on. HELP HELP HELP

99Rachel posted:

02 August 06, 22:15:48 PM

I've had my Zen for about 8 months now, and aside from the fact that my power button suddenly stopped working (i now have to turn it on via the 'reset' button, and i didn't drop it often or into water or anything like that) it's been working fine up until about a week ago.

My player still plays everything on it, but i can't seem to upload any new music. i've tried several ways. I usually use the "rip Audio CD's" and take it strait from the CD to the MP3 player. But now i open it up and put the CD in, go through the motions and on my computer it shows that it's put the music onto my player, but when i unplug the player (and i wait for the arrows to turn white again) it's not on my player. It wont accept any music from my computer. I also tried ripping the songs to my computer first and then transferring them as files from the hard drive, but they still wont show on my MP3 player.

How do i make it work?!

100Barry posted:

07 August 06, 05:31:48 AM

Hi Folks.
Had the Sleek for sometime and works fine as expected.Sometimes the on/off and play buttons don't seem to respond well, but not a big problem. Was wondering if anybody knows if you can edit recordings done via the FM radio either via the player itself or via a PC ?I.e. keep stuff worth keeping and deleting the rest.

101Peter Anscomb posted:

20 August 06, 05:24:52 AM

I've been struggling on and off with this setup problem for weeks and have found the support and setup instructions woeful, particularly as i did not want o go through the misery of setting up their player and other software (especially the pain of setting names etc. right)... but I found this site followed the instructions and within 5 minutes I had the drivers loaded, found the player and have been able to use through Real Player, which has been my intent from the beginning, A very big thanks from me, you've saved me from further misery and frustration .. by the way this is my third Creative product, and whilst the proiducts are great, I've always found the support wrap very poor ... especially if the product needs changing because of a fault .. so come on Creative don't let your great products down with all this poor setup experience and support. Once again thanks

102B to the J to the Eagle posted:

21 August 06, 02:52:10 AM

TO ALL WITH THE FIRMWARE 2.01.03

The new Winamp 2.25 is made for Sleeks users with the new firmware. In the new winamp release you can first of all connect it to winamp like in the resent versions like 5.24, but now you can play songs from the player, and you can copy songs from the player to the harddrive. Actually you can say The new Winamp is for the Creative Zen players what Itunes is for Ipod players. Pretty cool.
If you think it sounds interresting here is a DL link
This is only a beta version, but it works very well.

http://www.filehippo.com/download_winamp/

103B to the J to the Eagle posted:

21 August 06, 02:55:34 AM

CORRECTION

The new Winamp 5.25 is made for Sleek users with the new firmware.

104Roel posted:

26 August 06, 09:37:43 AM

Dag Jeroen or do i have to say it in English?
I have a problem, the same as others... My computer (USB) doesnt seem to recognise the photo zen sleek when the USB works perfect?
What to do? Uninstall everything from creative and install your driver and which one is this precisely??

BVD en GRTZ Roel

105Jeroen Mulder posted:

26 August 06, 13:56:19 PM

Roel, as I explain in my original article, it's Drv_Jb3.exe.

106EasyE posted:

27 August 06, 13:05:07 PM

Install Windows Media Player 11. It should work fine without installing any other drivers.

107Richard posted:

29 August 06, 13:28:43 PM

Author Note: This is not exactly true, as has been mentioned countless of times in the comments. If your firmware is the PlaysForSure version (2.01.03), then all you need is a recent Windows Media Player.

However, if it is 1.00.05, then you will need the drivers I linked to in the original article.

For all those requesting drivers for the ZEN, YOU don't need drivers,
the ZEN uses MTP , Media Transfer Protocol, download from here
http://www.microsoft.com/downloads/...DisplayLang=en

and all should work ok

108 Richard posted:

30 August 06, 13:34:51 PM

I have version 2.01.03 and I had Windows Media Player 10 loaded.. and everytime I connected the Zen it tried to find the Drivers and loaded the Driver Wizard . I tried the drivers mentioned...no good....
and the Creative website has no Drivers ... the MTP worked first time for me..

109Jeroen Mulder posted:

30 August 06, 15:45:42 PM

Richard, I'd like to apolegize for adding my note directly in your comment, but I don't want to add to the existing confusion some people that read this page have.

The package you link to is aimed at developers, as it is mentioned it is part of the WMP 10 SDK. MTP is the protocol used in PlaysForSure devices and should work out of the box on Windows XP with any recent Windows Media Player installed.

As such, I would consider your case an exception and still make the recommendations I and other people have been making in these comments. If it's 2.01.03, you have a PlaysForSure compatible device and should be able to connect to it using any recent WMP (and according to another commenter the recent WinAMP too) in Windows XP. If it's 1.00.05, then you have the old all Windows OS compatible firmware, which requires the drivers I mentioned above.

110Heikki posted:

13 September 06, 08:35:10 AM

For those who might wonder if zen sleek works with linux, I changed 6 months ago to Ubuntu Linux, and got my zen sleek immediately working with program called Gnomad 2. No driver problems, no firmware problems, no software problems at all.

111Emma posted:

14 September 06, 14:32:35 PM

I have been given a second hand zen sleek photo mp3 player. I have only had it for a few days. It seems to be in very good condition but the battery only seems to last about 7 hours when most of my usage is without the screen on and the volume about about level 12. Is this a good amount of time or should it be much more? Is the battery life running out? If so, where can I get a new battery and how much do they cost (roughly) ? How do you replace the battery?

Thanks !

112Robert posted:

20 September 06, 11:46:23 AM

creative zen sleek photo kicks ass....

113Robert posted:

23 September 06, 06:29:57 AM

zen sleek works fine under ubuntu.. sleek photo does not.. at least.. I cant figure it out..

114carmen posted:

26 September 06, 04:16:35 AM

My screen is stuck on Firmware problem - please could you tell me how i reinstall firmware onto my zen sleek. Simple terms please as I am a woman !! Thank you

115Jeroen Mulder posted:

26 September 06, 12:57:37 PM

Carmen, I explained how to get into Recovery mode thirty replies back. It'll allow you to get into a meny to reload the firmware.

Read the instructions at comment #81.

116Ann Marie posted:

04 October 06, 08:52:41 AM

hi Jeroen,

I have my zen sleek a year now and it has just stopped working
for me. When i go to switch it on it freezes on the creative logo.
I have tried the recorvery mode but it seems to freeze on that aswell nothing sems to work. when I have it attached to the computer via USB it does not recognise due to it being frozen. sometimes a message might appear with the udate firmware but can't do that as computer will not read while not totlly on. I would
mush appreciate yor help.
Thanks
Ann Marie

117Jeroen Mulder posted:

04 October 06, 16:00:42 PM

Ann Marie, if Recovery Mode won't fix it for you, all I can suggest is calling Creative support for your country and ask for help on a possible replacement or fix (RMA).

From what I've gathered on other forums, it seems that their support department is really helpfull and willing when it comes to RMAing products -- at least, in The Netherlands.

Good luck :-)

118Dario Antonio posted:

09 October 06, 17:49:21 PM

Hi Jeroen, im wondering which mp3 player should i buy, creative zen sleek is the one that fits almost all of my needs, expcept for the way you have transfer music, what im really looking for is a device that can be drag and drop and listen to it right away and to be more than 8G hard drive, please help me because i've been looking for it for more than a month and don't know what to do ..... oops i forgot to say that im from mexico and need to get an mp3 that is available at the US.

other question is Zune going to be a drag and drop device? because i like better that the ipod.

Thanks.

Dario

119Jeroen Mulder posted:

12 October 06, 04:27:35 AM

Dario, it's going to be a tough decision. I've found that most new HD based MP3 players are moving away from the seemingly simple drag and drop interface to the library based one. Mostly because this directly connects to the way your music is organised on your player -- music's ID3 tags are scanned and organised by album, artist etc.

As for drag and drop with the Zen Sleek,it seems to be possible to browse the player in Explorer with the PlaysForSure firmware. However, I'm not sure if you can actually copy to it, due to the organisation reasons stated above.

If you really want an effortless MP3 player with great support for alternative codecs (FLAC, OGG etc.), you really should take a look at the iAudio/Cowon MP3 players. They're a bit more expensive than competitors, but if you get the Longplay versions, you can have batterylife up to 35 hours. Unfortunately, I do not know whether this has similar library based navigation as MP3 players like the iPod and Zen Sleek have.

Good luck,

120Raymond posted:

21 October 06, 16:58:26 PM

I Am from jmaica and received a Creative Zen Sleek Photo from the uk..the full package but from summer (2006) till now i cant get it to work...can any one please please help!!!!!!

it wont connet or nothing...i cant load nothing to it..and no drivers seem to be on the cd ive got..atleast i cant find it on it..so in device manager there is a ? sign beside it..which normally means its not installed...i tried installing it on atleast 7 different computers.all xp edition

121Mike posted:

22 October 06, 21:49:14 PM

I have a Sleek Photo 20 gb I purchased two months ago. Does anyone know a workaround to the fact that you can only sync up the next 2 months on the Calendar organizer? I want to put more on. Is there anything that can add 6 months or a year? Thanks in advance for your help.

122ryan posted:

23 October 06, 18:10:58 PM

i have lost my install cd so would i need to download firmware, or some type of media source? plss help

123Jeroen Mulder posted:

24 October 06, 10:47:47 AM

Mike, I'm sorry, but I can't be much of a help regarding that problem myself. Hopefully someone else can.

Ryan, please refrain from double posting only five minutes after your original post.

You can download most of the software available on the Creative disc from the Creative website. In this article I provide drivers for the non-PlaysForSure firmware that some units have.

The only firmware you can download is the PlaysForSure firmware, also available from the Creative site.

124ryan posted:

25 October 06, 19:50:59 PM

well listen man, i formatted my comp so all i have now is just my zen and the usb cord. and i trying to download stuff that will let me tansfer files and the creative website only offers plugins and i downloaded the firmware and it wont wrk so what should i do now?

125Conor posted:

26 October 06, 17:18:47 PM

Hi Jeroen,

Does anyone know where I can download zen sleek 1.00.05 firmware -
really wish I hadn't upgraded! Do you think Creative will ever supply it?

Is there a way of backing up firmware before you upgrade?

Am i naive?

126Jeroen Mulder posted:

27 October 06, 03:32:29 AM

Ryan, first get the drivers I posted above. This will allow you to connect to the Sleek. Then, if you wish, upgrade the Sleek with the PlaysForSure firmware available from the Creative website.

Note: The PlaysForSure firmware will only work with Windows XP (and possible Windows Server 2003 now too).

Conor, I'm not aware of the ability to download the original firmware from the Creative website. Best chance is to give Creative a call -- perhaps they can send you some kind of Setup disc that contains the original firmware.

If you're not comfortable with using Windows Media Player, other people in the comments have linked to other packages that allow you to use different software to manage your music library and transfer music. In fact, if I remember correctly, WinAMP should be supporting it as well (but might require a plugin?).

Good luck,

127vldas posted:

31 October 06, 10:52:37 AM

Eh, i have firmware problems, it writes firmware problems and gives me clean up, format... i use them all, reset my zen sleek, downloaded that firmware playforsure, but i cant install it, couse it writes "youre players not connected, connect ure player" damn dont know what to do, help:(

P.S. it would be better to send me email than write here. thanks

128Emil Malm posted:

01 November 06, 11:02:59 AM

Well... I have a big problem with my Creative Zen Sleek. It tells me that I have already used 7.11gb when I have nothing on it. Anyone who knows what it might be?

129Jeroen Mulder posted:

01 November 06, 14:32:28 PM

Emil, have you checked whether there's anything on the data partition of the Sleek? It's not very likely, because the data partition is rarely ever set that large.

However, just to make sure, start your Sleek, go to Extras > Removable Disk and connect it to your computer. You should be able to browse the data partition in Windows Explorer or any other file manager.

If that's not it and you have nothing on it, you could try doing a format on the disk. I have posted the instructions for getting into the Recovery Menu that contains the Format All option in comment #81.

130vldas posted:

02 November 06, 19:40:06 PM

Pls answer 127:/ dont know what to do

131Andy posted:

04 November 06, 10:20:07 AM

I have a simular problem to 127. I have not used mine for a while and when l charged it up it told me l had a firmware error. I went to recovery, reload firmware and it did not complete (left it for a few hours when l went out).

I have tried it a few times now and it will not complete.

Any ideas will be appreciated.

Thanks

132vldas posted:

06 November 06, 16:41:03 PM

Is cant even connect my player to pc (atlest it says what i must connect it, but its connected) I tryed everthing

133vldas posted:

09 November 06, 17:00:38 PM

OK, done, there was problems with pc

134Emme posted:

11 November 06, 08:47:18 AM

Hi, i have my Zen Sleek Since march and it works like a charm.
However i lost my installation CD and can't install it on my new computer.
Can i download the content of the cd anywhere?
Please help!

135Jeroen Mulder posted:

11 November 06, 12:57:38 PM

Emme, all software is available for download at the Creative (direct link to driver/firmware/application overview) website.

However, if you use the PlaysForSure firmware, you can use Windows Media Player to copy music to your sleek as well.

vldas, good to hear your fixed your problem. :-)

136Randall posted:

13 November 06, 10:24:12 AM

Posting 117 Ann Marie
Do not know if ur problrm is fixed or not. Do not remember if in this forum or some place else. Several people have had a problem similar to yours. What fixed it was, holding the player facing you, thump the bottom right corner on something firm a time or two. It appears the hard drive sticks sometimes and will not let it initialize. Do not thump it hard enough to break it, just enough to move the heads. Hope it works for you.

137Paul posted:

20 November 06, 10:12:11 AM

Well i have been try to get Creative to give me the orignal Firmware, not a chance!, i hate the version playforsure it sucks bigtime i lost all my extra views in easy making play list's now everything is a mess, and when i put new tracks on i can not find them half the time, Does anyone out there please have version 1 firmware Zen Sleek, Creative never answer, 4 times i have tried

138venkatesh s.r posted:

06 December 06, 00:00:33 AM

well i have creative zen 20gb player but i am faceing problem to get firmware upgrade for this can any one guide me how i can get firmware for this i am confused more now as i am creative player craze

139Geraint posted:

11 December 06, 15:20:43 PM

My zen sleek one day came up with firmware problem, i got help from this website, and finally managed to install this firmware, however i came across a problem whilst installing firmware (2.01.03), its started freezing as it said "rebooting", when the mp3 finished rebooting , i looked at my pc and it still had frozen, left it for 2 hours and still stuck to where it was before. so then i cancelled it. Now the firmware installer wont even recognise the zen, ive tried recovery mode , reloading firmware and tried to re-install firmware, bit its just not happening
Does anyone have any ideas to get round this?
PLLLLLEASSSE HELP

140Netanya Hatcher posted:

25 December 06, 22:09:18 PM

UPdating my easystartcd so I can download music on my mp3 player. It needs to go back to its original number. You see its on the number 11 and it needs to be on 10. Or I won`t be able to enjoy

141Nicole posted:

28 December 06, 12:52:17 PM

Well, I've had my sleek for about a year. Never had a problem with the drivers or copying music - it works great with that! Everything was going great until recently. My Sleek will not charge in two hours. I've had it hooked up for DAYS and it won't charge. I've charged it when it gave the low battery warning, and after a day, I removed the charger, and turned it on. It said it was fully charged. One song later, it was giving me the low battery warning again!

My sleek also freezes up so much that I now carry a small paperclip tucked into the cover of my sleek so I can restart easily.

Any ideas??? I'm getting ready to send it in to see if it's even worth fixing. Very, very disappointed.

142krishnaa posted:

10 January 07, 00:56:21 AM

hi,

i lost my creative zen sleek software cd.

so i want driver for my i pod.

i cant able to search to creative website.

pls send url for that driver

thanks you.

143Michael posted:

12 January 07, 17:30:06 PM

I love my ZEN Sleek. It has done me well considering I have NEVER been able to transfer music between the Computer and the ZEN. I've hacked and plug programs to allow me to send to the ZEN but thats it.

I found my ZEN on the internet with all the OS optiions and extra programs and it was exactly what I needed. The specs I read were from the European area and I was really impressed the Creative still made their equipment to work with Win95/98/Me/2k/XP etc. so I bought it straight from Creative Labs.

BUT (big B U T ) I live in the states and I didn't think much about where I was reading the specs from, it should be the same every where. When I clicked on the "Buy" button the site threw me back into the states without any indications that I was purchasing within the US. After it arrived at my house I quickly discovered it only worked with XP. aagghhhh!!!! Microsoft has a contract with creative to where all ZENs are sold only with WinXP software within the "borders of the US".

So, if any of you from across the pond can email me a copy of the CD that comes with the ZEN Sleek for running under Windows 2000. Or have info on tricks so I can someday be able to talk to my ZEN my ZEN in Win2000. You would bring new meaning to my 70GB of music. please :)

I do not use Internet Explorer. I've been doing technology since the 70's and have seen it all. You'll never find internet explorer functioning on any of my comptuers. With WinXP you can't turn it off. So thats why I need Win2k software because WinXP is not an option.

144Slarty posted:

16 January 07, 15:37:01 PM

I had a major crash which through up hyrogliphics and stayed in recovery mode with reset/reboot not working - I fixed it by reloading the firmware (had to do it twice), it worked but the track info was missing - just reboot and it may well work!!

145Eileen posted:

23 January 07, 22:47:40 PM

Hugs and kisses to you! I recently had to trade my MP3 player in for a fresh one (the first broke before the warranty expired), and, when I received the new one in the mail today, I found that my computer didn't recognize the thing at all.

Disheartened, I cried a little (yeah, I'm pitiful) and whined, and then, at 11:30 at night, decided to do a little homework, instead of sitting around and waiting for Creative to help me.

The first website I found was yours. And you solved my problem. Thank you so much!

Lesson I learned: look before you whine.

146seb posted:

19 February 07, 16:00:40 PM

Please, somebody help me on this:

I had the Zen Sleek for 14 months, with v few problems until very recently. Then I dropped it and cracked the screen. Now, I'd foolishly never backed up any of the music/data on the Zen (I know, I know - I'm a fúcking idiot) so belatedly I tried, in vain, to sync the audio data onto the PC Media Library. Then all hell broke loose...

Now the Zen is in permanent 'Recovery' mode. It doesn't do anything when I select Clean Up, and just restarts and brings me back to the same spot when I try Reboot. And don't even try Reload Firmware - I just get a 'Harddisk Failure' warning if I select that. And all the while my PC refuses to access the Zen's music library, as if it's not connected etc.

Now, I know my Creative is probably dead, and tbh I don't give a shít about that... What I care about are the 2,800+ songs or 250 albums I have locked away in that little gizmo, that I idiotically never made any copy of.

So please, please... Somebody tell me there's a way of salvaging the music on the harddisk, I'm bloody devastated right now.

yours in eternal hope,
Seb

147Eileen posted:

21 February 07, 21:40:46 PM

Okay, sorry to sound like a complainer, but...

Ever since I downloaded the firmware you provided, I've been unable to log into websites (Hotmail, etc.) and I know it started right after I downloaded the firmware. I already checked and my cookies are supposed to be allowed.

So what am I doing wrong?

148Jeroen Mulder posted:

22 February 07, 08:34:21 AM

Eileen, I don't know. What are you suggesting I or the file has done to your system?

My guess is pure coincidence. The file (which are Windows drivers, not firmware) came directly from Creative's CD that is included in the package.

149Eileen posted:

22 February 07, 20:48:42 PM

Oh, no, no, don't think I'm blaming you. I'm not, at all. On the contrary: I'm wondering if I did something wrong.

150Katie posted:

25 February 07, 19:48:38 PM

My Zen Sleek fell and the screen cracked. it works perfectly fine except i can only see a little part of the screen and i cant follow how much battery life i have left. so i was wonder does any one know where to get a new screen or where i can get it fixed in the u.s. for not that much. creative was asking 150 for it and i thinks thats a little rediculous. please help this mp3 player is my life!!

151Chris posted:

08 March 07, 17:05:59 PM

Cheers, had my zen sleek for over a year and my comp and software just suddenly stopped recognising it but your drivers sorted that for me

152Michael posted:

09 March 07, 14:01:11 PM

***** ZEN Sleek for DUMMIES *****
(how to load your firmware using W2k):

I CAN"T FIGURE IT OUT ... aagghhHHHH.

SITUATION:
ZEN Sleek using Win2000.
My Sleek firmware was deleted.
My computer was in the middle of a wipe-n-redo of W2k.
I have downloaded everything I can find for ZEN Sleek firmware, drivers, applications, W2k etc.

PROBLEM:
I can not use WinXP for special reasons.
I've gotten as far as the OS seeing a 20GB mass storage device but thats all. I have tried everything listed in this message board. Would someone please take some time to help out a TORTURED soul.

SOLUTION:
I need step by step instructions... please
I don't want to lose my Zen!?! :(

1. Download ZEN Sleek drivers located at xxxxx.com
2. Load ZEN Sleek drivers
3. Reboot Computer
4.
5.
6.
7.
8. Hold down play/pause key while pressing reset.
9. Select "Reload Firmware"
10.
11. etc.

p.s. Creative said take a hike :o

153stuarty boy posted:

19 March 07, 14:35:05 PM

i'm in the process of updating the firmware on my father's zen sleek to the 2.01.03 playsforsure version following a firmware problem.
He currenlty uses the Creative Zen Sleek Media Explorer and would prefer to continue to use this. will this be a problem?
Also, i have the Zen Touch 20gb with original firmware (not playsforsure) We both use the same pc for transferring music to our players, will any problems occur if using creative software with my touch if i was to upgrade the creative software to the playsforsure version?

154Jeroen Mulder posted:

21 March 07, 04:35:51 AM

stuarty boy, I would assume it would still work fine. I have not read any reports that this is not the case.

I can only suggest trying it out and sharing your results with us. Sorry :-)

155Joey posted:

23 March 07, 07:08:26 AM

Hi,

Does anybody have the Zen Sleek Photo installation CD '.iso' file online? I've tried all help here but in vain. My Sleek works on my friend's pc who has installed the Zen Micro software on that pc - why not try the Zen Micro install then, I hear you say..! I will do but if the Sleek install CD is available then this could help my situation aswell as many other people with Sleek problems. My laptop simple does does not recognise the Sleek Photo.

Thanks,
Joey.

156Jimbo posted:

31 March 07, 09:47:15 AM

Ok, like most everyone on this site I have tried the post #81 and does not work. I simply comes back up to the never ending Recovery Mode screen.
I have downloaded the Drv_jb3 file and it says to re-connect the Sleek. All that does is - Nothing.
When I plug it in window recognizes it as a media player but Windows Media Player does not.
Aside from being a big clunky and borderline ancient MP3 player I don't want to spend money an another one.
How exactly does the firmware update work? I run the file but it never recognizes the unit.
Any help would be appreciated...

157Nick posted:

02 April 07, 07:30:29 AM

I wonder if you could help me, i've been having problems with my Zen Sleek. I've had it for over a year now and since last week it has been suddenly freezing up whenever i press a button at the wrong time. I ignored until today where it has completely given out, making this very strange clicking sound whenever it loads up and taking me to the recovery screen. If i click on Cleanup, nothing happens, if i click on Format All or Reload Firmware it instantly comes up with the "Harddisk Problem" screen, lastly if i select Reboot, it just shuts down. The problem is close to comment #146 but the screen isn't cracked and its not esential for me to save all the music on there, i've searched and searched the web but cannot find anything to help me out. Can you help me please?

158Nick posted:

03 April 07, 10:45:40 AM

Is there a chance that the hard disk inside my Zen Sleek has detatched itself to the machine? Something moves inside if i shake it so could it of just fallen out of the socket or whatever?

159anTubis posted:

10 April 07, 21:26:12 PM

hellow all:

I have the following problem,concerning Zen Sleek Photo:I've lost my cd with all drivers etc...on it,and last week my computer crashed,so i lost all data too...i tried to download the firmware at creative,but it seems that my computer doesn't detect my player?Even if is it plugged in by USB?When i start the firmware,it says:"Please connect your player.."i even put it in a different USB-Port...When i try to download PlayforSure it says that my OS is out of date...XP is out of date??

160Carl0 posted:

12 April 07, 10:36:04 AM

Hey, im using 2.0* firmware, and im transferring music to my mp3 player.

Example, i got folder "AC-DC" on my computer, and i drag and drop that folder to my mp3 players "music" folder. Now i unhook my mp3 player, and chech "artists" there is like 10 different AC-DC. How can i change it to that way, that the name of the folder is the artist, and the whole filename is the name of the song?

I dont need no albums and that kinda fancy c**p... it was possible whit that creative media explorer, but after upgrading the firmware, the media explorer doesent find my mp3 player anymore.

161Antonymous posted:

23 April 07, 13:13:06 PM

device: ZEN Sleek 20GB
problem: Not recognised firmware v0.0.07 (?)

Hi all,

To make a short story very long...

Was very fund of my Sleek MP3 player/storage device for over a year now. When i tried to upgrade the firmware 1.. to 2.. it got stuck somehow and i had te disconnect the device after an hour orso to let is respond again. Unfortunately after this crash i was unable to do anything with the device. Cant upgrade to whatever firmware, wont be recognised properly bij any kind of windows (-/2000/XP/Vista/+), wich i had no problem with before. We tried the tips from several forums without any result. From Creative i received an forwarded tip from an user, without result. Just now i tried several tip i found on this site, and again without any result.
Only thing kinda working is the storage device. Unfortunately it wil only recognise 20Mb from total 20GB space to use.
So now im stuck with a NON FUNCTIONAL, stil very nice looking, ZEN Sleek 20GB MP3 player/storage device.
Or...

... does anyone know a way to fix this problem again?
thnx in advance!

PS plz dont referr to option mentioned earlier in this forum, really tried every one of them ;o)

162hEdA posted:

29 April 07, 16:58:54 PM

Hi all,

Unfortunately, I have had exactly the same problems as everyone else and ppl please dont feel bad because we are all 'in the same boat'. My Zen Sleek has screwed up big time today ever since I learnt what the reset button did. Continuous crashes and hard disk problems are pretty much inevitable nowadays....Creative don't really list the device anymore on their website. You might get lucky if you hunt around though. :P

My personal advice is that just forget the Zen Sleek. Im sorry for anyone's loss of their data, but shit happens. Go out there and buy a new mp3 player. No music player is perfect and technology is always getting newer every day.

May I wish all your troubles disappear one day.

hEdA

163Juha posted:

10 May 07, 08:38:52 AM

Hi.

Tried all kinds of things to make my Zen connect and then went to control panel>system>>>>>>portable devices>zen> and right clicked from there and pushed update or something and now everything works!!!

164Erez posted:

05 June 07, 04:24:54 AM

Hi,
I lost the disk of my Zen Sleek and I got a new computer. it's 2 years old and I'm out of Idea.
I wanted to reload my firmware and I'm stuck with the recovery mode and the firmware upgrade and cant to anything.
Anyone have an idea???
I think I need the first firmware. the one that is shown now on my device is v0.0.7.
HELP

165Sean posted:

14 June 07, 07:43:27 AM

Hi guys.
Man, am I so frustrated with this Zen Sleek...
Okay, so after having my Sleek for a short while, it kept on freezing, so I installed the firmware update ('til then I had to use the Zen media thing to transfer files.)
Bad mistake. Since upgrading the firmware & installing Media Player 10, it's as dead as a doornail. I've re-updated the drivers but Windows says that 'the USB device is not recognised / invalid.'
& like the guy above, I've moved countries & no longer have the installation CD to go back to step 1.
It's been a horrible experience all-in, & even the few months I had with it working were marred by freezing.
Think I'll go back to CD Walkmen.

166Jeroen Mulder posted:

15 June 07, 03:37:29 AM

I'd love to help you guys and tell you how to solve your problems. However, I can't. The cases you guys describe seem random to me...

I have had a similar experience with Windows not recognizing my Zen Sleek, but only on my desktop system. On my laptop and all other systems from relatives it works fine. This leads me to believe it may very well be a Windows thing that is going wrong.

So, to determine the cause of the problem, I advise you to check whether the player works on another system or not. If it does, then we'll need to look into Windows more closely. If it doesn't, then the only thing I can advise you to do is call the local Creative helpdesk.

167Acidious posted:

15 June 07, 06:25:10 AM

I had also the connection issue with my sleek yesterday. Tried everything, but no luck. Its a stupid bug, cant belive Creative havent fixed it yet, since so many people experince it.
But then I read somewhere that you have to downgrade your mediaplayer to WMP 10. I tried it, and it worked. New firmware was succesfully installed.
After this horrible support from creative, I definetly gonna switch to another brand. This isnt good enough by a company as big as Creative. I might even consider an Ipod, though i've always tried to avoid them. Hope this solution work for you guys.

168Nicole posted:

17 June 07, 23:26:05 PM

First I am happy to see that this site exists!

I got a Zen Sleek Photo for Christmas last year and I love telling people about it when they ask "What is that?" as if in awe of a brand new alien species. I always say its my MP3 Player. It´s the same price as a Nano (they about $150 at Christmas) but you get 20 GB plus photos plus a Removable Disk Drive. I am in love with my Zen.

I reset it all the time when it has a temper tantrum. Im currently in Argentina and I plug into the comp all of the time as a removable disk. Because I bought it in the States I didnt have the neccessary drivers or whatever (I dont really know comp language) to use it. But thanks to you Jeroen I think I do now because I just downloaded yours.

Also here is a tip:
the Zen Sleek Photo charges faster when you connect to the computer in Removable Disk Mode!

Enjoy your Zens!

169ste posted:

30 June 07, 08:24:05 AM

ive lost my instalation cd and i was wondering if its possible to download the software needed online does anyone know where i can get it
thnx

170Kelly posted:

01 July 07, 21:50:02 PM

I've had my zen for about 2 years and just recently I've been turning it on and it goes straight to "recovery mode" and asks what I wish to do. It won't let me click on anything excpept reboot so I click on that, and the whole process starts over again. A few times it will work and I can listen to music, but then it will freeze and i'll have to wait until the battery runs out, charge it, then the recovery mode will appear. Any suggestions?

171Betti posted:

09 July 07, 09:44:26 AM

Hi,
I turned on my zen sleek one day and it said firmware error!Now it won't turn on at all but the blue light flashes.Do I need to change batterty or is it gone forever?Devestated!